11.2 If you request access to the personal information we hold about you, we will respond to your request within a reasonable period of time and, where reasonable and practicable, give access to the information in the manner you request. This will be subject to any exemptions allowed under the Privacy Act. You may request this information by writing to our Privacy Officer: Adrian Ciabotti Clemenger Group Limited 474 St Kilda Road, Melbourne, Victoria We may charge a reasonable fee for providing that information. 11.3 When contacting us, you have the option to either not identify yourself or to use a pseudonym. However, this will not apply if it is impracticable for us to communicate with you that way or if we are required or authorised under Australia law (or a court or tribunal order) to only deal with individuals who have identified themselves. 11.4 If you believe your privacy has been breached please contact our Privacy Officer.